Independent laboratory report for every batch. Free US shipping over $200. Same-day dispatch on orders before 12 pm ET.Free US shipping over $200. Order by noon ET, ships today.

Shipping & Returns

This policy describes how orders are processed, shipped, and delivered, and how returns, replacements, and refunds are handled. It forms part of our Terms and Conditions. All products are sold for laboratory research use only and are not for human consumption.

1. Destinations

We ship to addresses in the United States, including Alaska and Hawaii, and to Canada. We do not ship to any other country, to freight forwarders acting for destinations we do not serve, or to any address where the delivery of research materials is prohibited by law. These restrictions are applied automatically at checkout.

2. Handling time

Orders are processed on business days, Monday to Friday, excluding United States federal holidays.

  • Orders placed before 12:00 pm Eastern Time on a business day are dispatched that day.
  • Orders placed after 12:00 pm Eastern Time, or on a weekend or holiday, are dispatched on the next business day.
  • Where a payment method requires manual confirmation, the order is dispatched on the business day the payment is confirmed.

An order confirmation is emailed as soon as the order is placed, and a shipping confirmation with the tracking number is emailed on the day the order leaves. If no tracking number has arrived within 2 business days of ordering, check your spam folder, then email support@amuletpeptides.com with your order number.

3. Changing or cancelling an order

Dispatch is quick, so we cannot promise that a change or cancellation will reach an order before it ships. Email support@amuletpeptides.com with your order number as early as possible. If the order has not yet been dispatched, we change or cancel it and refund any difference. If it has already left, the return process in section 9 applies.

4. United States shipping methods and rates

  • USPS Standard: 2 to 5 business days in transit. $15.00, free on orders over $200.
  • USPS 2-Day: 2 business days in transit. $25.00.
  • USPS Overnight: 1 business day in transit. $50.00.

Transit times are the carrier’s estimates, counted from the day of dispatch, and are not guaranteed. Handling time under section 2 is in addition to transit time. The free-shipping threshold is calculated on the product subtotal after any discount.

5. Canada

Shipping options and rates for Canada are shown at checkout. International shipments may be subject to customs inspection, import duties, and taxes levied by the destination country. These charges are the recipient’s responsibility and are not included in our prices. Customs processing can add several days beyond the carrier estimate. We do not mark shipments as gifts or declare a value other than the amount paid.

6. Packaging and temperature

Lyophilized peptides tolerate ambient temperature for the length of a normal delivery. Every order is packed with a cold pack and insulated wrap to limit temperature exposure, and vials are cushioned against breakage. The cold pack may arrive at room temperature; that is expected and does not indicate a problem with the material. On receipt, move sealed vials to a refrigerator.

Orders ship in plain packaging with no product description on the outside.

7. Tracking and delivery

Every shipment carries tracking. Delivery is made to the address entered at checkout. A shipment the carrier records as delivered to the address on the order is treated as delivered.

  • Address accuracy: you are responsible for entering a complete and correct address. We cannot change the delivery address once the carrier has the package.
  • Undeliverable or returned shipments: if a shipment comes back to us because the address was incomplete, incorrect, or refused, we contact you. Reshipping is charged at the applicable rate. If you would rather have a refund, the original shipping charge is not refunded.
  • Forwarding and mailbox services: if you use a package-forwarding service, a mailbox service, or a reshipper, the carrier’s delivery scan to that service counts as delivery to you, and anything that happens after that point must be raised with that service.
  • P.O. boxes: USPS methods deliver to P.O. boxes within the United States.

8. Delayed, lost, or damaged shipments

Delays

Carrier delays caused by weather, holidays, or network disruption are outside our control. If your tracking has not updated for 5 business days, email support@amuletpeptides.com with your order number and we open an inquiry with the carrier.

Lost in transit

If a shipment shows no movement for an extended period, or tracking shows delivery somewhere other than the address on your order, contact us. Once the carrier confirms the package is lost, or 10 business days have passed with no tracking movement, we replace the order or issue store credit at our discretion. A package recorded as delivered to the correct address is not treated as lost; see section 7.

Damaged, incorrect, or missing items

Email support@amuletpeptides.com within 7 days of delivery with your order number and photographs of the packaging and the affected items. Keep all packaging until we have replied. After reviewing the case we replace the affected items at no charge or, where a replacement is not available, issue store credit or a refund for those items.

9. Returns

Change of mind

Unopened items in their original sealed condition may be returned within 7 days of delivery for a refund of the product price. To start a return, email support@amuletpeptides.com with your order number and the items you want to return. We confirm eligibility and send return instructions. Do not send anything back before you have that confirmation.

  • Return shipping is paid by the customer unless the return results from our error.
  • Items must arrive back in resalable condition with seals intact.
  • The original shipping charge is not refunded.
  • Items received back more than 14 days after the return was confirmed, or in a condition that does not meet these requirements, are not refunded and are returned to you at your expense or disposed of.

Items that cannot be returned

For safety and quality reasons we cannot accept the return of any product whose seal has been broken, any vial that has been opened, opened lab supplies, or any item outside the 7-day window.

10. Refunds

Refunds are issued once a return has been received and inspected, or once a lost or damaged claim has been approved. Refunds go to the original payment method wherever that method allows it. Card refunds usually appear within 5 to 10 business days of processing, depending on the issuing bank. Payments made by a method that cannot be refunded to source are refunded as store credit unless we agree otherwise in writing. Store credit does not expire.

11. Independent testing

We welcome laboratories verifying our material. If you send a product from an order to an independent analytical laboratory for testing, we replace the quantity consumed in the test at no charge. Email the report and your order number to support@amuletpeptides.com.

12. Payment disputes

If you have a concern about an order, contact us before opening a dispute with your bank or card issuer. We respond within one business day and resolve most cases directly. A dispute filed on an order that was delivered as described may lead to future orders being suspended while the matter is reviewed.

13. Contact

Amulet Peptides, operated by COMPANY LEGAL NAME] [BUSINESS ADDRESS] [support@amuletpeptides.com

Replies on business days, usually within one business day. Include your order number in every message about an order.